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Problem Diagnosis

Use this guide to systematically diagnose and fix issues with Vectorized (AI Vectorizer) - Image Tracer.
Quick tip: Most issues fall into one of four categories:
  1. Installation/Loading
  2. Image Selection
  3. Conversion Quality
  4. Performance/Speed
Jump to the relevant section below.

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Installation & Loading Issues

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Plugin Won’t Load or Shows Blank Screen

1

Check Internet Connection

Symptom: Plugin panel is blank or shows loading spinner foreverSolution:
  1. Verify internet connection (try loading a website)
  2. Check if firewall/VPN is blocking plugin
  3. Disable VPN temporarily and retry
  4. Try different network if possible
Why: Plugin requires online access to communicate with Vectorizer.ai API
2

Update Figma

Symptom: Plugin crashes or won’t openSolution:
  • Desktop: Help → Check for Updates
  • Browser: Refresh page (Cmd/Ctrl + R)
  • Ensure you’re on latest Figma version
Why: Outdated Figma may have compatibility issues
3

Clear Cache (Browser Version)

Symptom: Plugin loads but behaves strangelySolution:
  1. Clear browser cache and cookies
  2. Hard refresh Figma (Cmd/Ctrl + Shift + R)
  3. Reload plugin
Why: Cached files may be corrupted or outdated
4

Restart Figma (Desktop Version)

Symptom: Plugin won’t respond or freezesSolution:
  1. Completely quit Figma (don’t just close window)
  2. Wait 10 seconds
  3. Reopen Figma
  4. Launch plugin again
Why: Clears memory and resets plugin state
5

Reinstall Plugin

Last resort solution:
  1. Remove plugin:
    • Resources (Shift + I) → Plugins
  • Right-click Vectorized (AI Vectorizer) - Image Tracer
  • Select “Remove plugin”
  1. Reinstall from Figma Community
  2. Accept all permissions when prompted
Why: Fresh installation fixes corrupted files
Still not working?Contact support with:
  • Figma version (Desktop/Browser + version number)
  • Operating system
  • Screenshot of error (if any)
  • Steps to reproduce
Email: [email protected]

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Image Selection Issues

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No Image Preview Appears

Common causes and solutions:1. Node doesn’t have image fill
  • Check: Look at Fill panel in Figma
  • Should see: “Image” fill type
  • Solution: Make sure selected layer actually contains image
2. Image not fully loaded
  • Check: Is image blurry or low-res in Figma?
  • Wait: For image to fully load
  • Try: Reselecting after image loads
3. Unsupported format
  • Supported: PNG, JPG/JPEG with image fill
  • Not supported: SVG, PDF, GIF, video
  • Solution: Convert to PNG first
4. Hidden or locked layer
  • Check: Layer visibility (eye icon)
  • Check: Layer locked status (lock icon)
  • Solution: Unlock and make visible
If image won’t be detected:
  1. Copy the image (Cmd/Ctrl + C)
  2. Create a rectangle (R key)
  3. With rectangle selected, paste (Cmd/Ctrl + V)
  4. Image becomes fill of rectangle
  5. Select rectangle and try plugin again
This works 95% of the time when detection fails!

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Buttons Are Disabled

ButtonDisabled WhenSolution
HD Preview• No image selected
• Credits < 2
• No internet		• Select image
• Buy credits
• Check connection
Convert to SVG• No image selected
• Credits < 10
• Processing in progress		• Select image
• Buy credits
• Wait for completion

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Conversion Quality Issues

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Edges Look Jagged or Blocky

Symptoms:
  • Curves have “stair-stepping”
  • Edges not smooth
  • Rough appearance when zoomed
Especially noticeable:
  • On circular shapes
  • Curved text
  • Logos with flowing lines

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Too Many Dots, Noise, or Artifacts

Symptoms:
  • Tiny dots everywhere
  • JPG compression squares as shapes
  • Paper texture in scanned images
  • Messy, complex output
Common in:
  • JPEG logos from websites
  • Scanned documents
  • Low-quality screenshots
  • Photos

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Colors Are Wrong or Limited

Symptoms:
  • Colors look posterized/banded
  • Subtle color variations lost
  • Gradients have visible steps
  • Wrong shades
Common in:
  • Illustrations with many colors
  • Photos
  • Gradient-heavy graphics
  • Artwork with subtle shading

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Lost Important Details

Symptoms:
  • Fine lines disappeared
  • Small features missing
  • Texture oversimplified
  • Looks “too clean”
Common in:
  • Hand-drawn sketches
  • Detailed artwork
  • Textured illustrations
  • Complex patterns

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Wrong Style (Need Strokes Instead of Fills)

Symptom: Converted sketch has filled shapes instead of strokesExample: Hand-drawn lines became solid shapes, not outlinesWhy it happened: Used Fill preset instead of Line Art

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Performance & Processing Issues

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Conversion Takes Too Long (> 2 Minutes)

Expected durations:
PresetImage ComplexityExpected Time
LogoSimple5-10 sec
IllustrationMedium10-20 sec
Line ArtMedium15-25 sec
High-FidelityComplex30-90 sec
If longer than 2 minutes: Something is wrong
Slow upload = slow processing:
  1. Test internet speed (speedtest.net)
  2. If slow, try different network
  3. Close bandwidth-heavy apps
  4. Try again
Why: Your image uploads to API, results download back
Simplify the conversion:
  1. Lower Quality: Use Standard instead of Ultra
  2. Reduce Detail: Lower to 30-40
  3. Limit Colors: Use 32 instead of 256
  4. Resize source: If over 3000px, resize smaller
Why: Complex settings + large images = longer processing
High-Fidelity is slow by design:
  • Can take 60-90 seconds normally
  • Not a bug, just computationally intensive
  • Use Illustration for testing
  • Only use High-Fidelity for final output
Tip: Preview with Illustration, convert with High-Fidelity if needed
Likely failed silently:
  1. Refresh Figma (Cmd/Ctrl + R)
  2. Relaunch plugin
  3. Try again with simpler settings
  4. If persists, contact support
Check: Credits should be refunded if failed

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File Size Too Large

Symptoms:
  • SVG file over 500 KB (for simple graphics)
  • Over 2 MB (even for complex art)
  • Figma lags when editing
  • Export takes forever
Causes:
  • High-Fidelity preset
  • Ultra quality
  • Very high Detail (80-100)
  • 256 colors or Unlimited

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Credits & Purchase Issues

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Credits Not Updating After Purchase

1

Wait 30 Seconds

  • Credit updates may take 10-30 seconds
  • Refresh plugin if needed
  • Check balance again
2

Refresh Plugin

  • Close and reopen plugin
  • Or refresh Figma entirely
  • Credits should appear
3

Check Email

  • Look for purchase confirmation from PayPro
  • Verify payment went through
  • Check spam folder
4

Contact Support

If credits still missing after 5 minutes:Email: [email protected]Include:
  • Purchase confirmation/receipt
  • Figma account email
  • Timestamp of purchase
  • Screenshot of credit balance
Response time: Usually within 24 hours

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Credits Deducted But No Result

This shouldn’t happen — credits auto-refund on errors
If it does:
  1. Check canvas thoroughly
    • SVG might be placed far from view
    • Press Shift + 1 to zoom to see all
    • Check layers panel for new layers
  2. Check for error message
    • Look for Figma notifications
    • Check plugin error messages
    • May explain what went wrong
  3. Wait 60 seconds
    • Possible network delay
    • Credits may auto-refund
    • Result may appear late
  4. Contact support immediately
    • Email: [email protected]
    • Include: Timestamp, image description, credits deducted
    • We’ll refund if conversion genuinely failed

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Error Messages

Meaning: Plugin can’t communicate with APICauses:
  • No internet connection
  • Firewall blocking
  • VPN interfering
Solutions:
  1. Check internet connection
  2. Disable VPN/proxy
  3. Try different network
  4. Check firewall settings
Meaning: Conversion took too long and timed outCauses:
  • Very large/complex image
  • Ultra quality + High-Fidelity
  • Slow network
Solutions:
  1. Use simpler settings (Standard quality, Detail 50)
  2. Resize image smaller (under 2000px)
  3. Try faster internet
  4. Avoid High-Fidelity preset
Meaning: Not enough credits for actionRequired:
  • HD Preview: 2 credits
  • Convert to SVG: 10 credits
Solution:
Meaning: Image format not supported or corruptedCauses:
  • Not PNG/JPG format
  • Corrupted image file
  • Image too large (>50 MB)
Solutions:
  1. Export image as new PNG
  2. Verify file isn’t corrupted
  3. Resize if over 10,000px dimensions
  4. Try different image
Meaning: API server issueCauses:
  • Temporary server downtime
  • High load on servers
  • Maintenance
Solutions:
  1. Wait 5-10 minutes
  2. Try again
  3. If persists, check status page
  4. Contact support if ongoing

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Still Need Help?

FAQ

Check frequently asked questions

Best Practices

Learn optimal workflows for different scenarios
When contacting support, include:
  • Detailed problem description
  • Steps to reproduce
  • Screenshots/screen recording
  • Figma version (Desktop/Browser)
  • Settings you used
  • Original image (if possible)
More info = faster resolution!