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General Questions

Vectorized (AI Vectorizer) - Image Tracer is a Figma plugin that converts bitmap images (PNG, JPG) into editable SVG vectors using AI-powered technology from Vectorizer.ai.Key features:
  • 🎨 4 smart presets (Logo, Illustration, Line Art, High-Fidelity)
  • 👁️ HD Preview before converting (only 2 credits)
  • 🎛️ Professional controls (Quality, Detail, Colors, Style)
  • ⚡ Processes in 5-60 seconds
  • ✏️ Results are fully editable in Figma
Learn more →
Vectorized plugin:
  • ✓ Works directly in Figma (no file uploads)
  • ✓ Pay-per-use (no subscription)
  • ✓ SVG automatically placed in canvas
  • ✓ Instant editing after conversion
Vectorizer.ai website:
  • Requires leaving Figma
  • $9.99/month subscription (100 conversions)
  • Manual download and import
  • Separate workflow
Both use the same AI engine, but our plugin offers Figma-native convenience!
No separate account needed!
  • Plugin works with your existing Figma account
  • Credits tied to your Figma User ID
  • No additional sign-up required
  • Purchase credits directly in the plugin
Your Figma account is all you need.
No free credits currently, but we offer:
  • Starter Pack: $4 for 100 credits (~10 conversions)
  • HD Preview: Only 2 credits to test before converting
  • No subscription: Pay once, use for 6 months
Why no free trial:
  • Vectorizer.ai API charges us per conversion
  • Free tier would be unsustainable
  • $4 starter pack is our “trial” offer
Pro tip: Use HD Preview (2 credits) to test multiple images cheaply!

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Usage Questions

Quick decision guide:
Image TypeRecommended Preset
Company logo, app iconLogo
Flat illustration, UI graphicIllustration ⭐
Hand sketch, line drawingLine Art
Complex art, photoHigh-Fidelity
Not sure?Illustration
⭐ Illustration preset works great for 90% of images. Start there!Deep dive into presets →
Small differences are normal due to:
  1. Preview is PNG (rasterized representation)
  2. Final is SVG (true vector with precise math)
  3. Rendering differences between web and Figma
Usually differences are minor (less than 5%) and expected.If drastically different:
  • Check if you changed settings after preview
  • Make sure you clicked “Convert” (not “Preview” again)
  • Try converting again with same settings
  • Contact support if consistently wrong
Not recommended!Why:
  • Text in Figma is already vector (scalable)
  • Vectorizing converts to shapes (loses editability)
  • Can’t change font or text content after
Better approach:
  1. Use Figma’s text tool directly
  2. If you need outlined text: Select text → Type → “Outline Stroke” (Shift + Cmd/Ctrl + O)
Only vectorize text if it’s part of a logo/image you’re converting.
Technical limits:
  • Max file size: 50 MB
  • Max dimensions: 10,000 × 10,000 pixels
  • Recommended: Under 5,000 × 5,000 for best results
Larger images:
  • Take longer to process
  • May produce larger SVG files
  • Could timeout (>2 minutes)
Best practice:
  • Resize huge images to 3,000-4,000px max dimension
  • Quality won’t improve past certain size
  • Smaller = faster processing
Not currently supported.Current workflow (one at a time):
  1. Select first image
  2. Convert
  3. Select next image
  4. Repeat
Workaround: Use Quick Actions (Cmd/Ctrl + /) to launch the plugin quickly for each image.
No, only raster/bitmap images.Supported formats:
  • ✓ PNG
  • ✓ JPG/JPEG
  • ✓ Any Figma node with image fill
Not supported:
  • ❌ Existing SVG (already vector!)
  • ❌ PDF
  • ❌ GIF
  • ❌ Video
  • ❌ Figma vector shapes
Why: SVG is already vector format—no conversion needed!

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Pricing & Credits

Credit-based pricing:
ActionCreditsUSD (Starter)USD (Pro)
HD Preview2$0.08$0.04
Full Conversion10$0.40$0.20
Packages:
  • Starter: $4 for 100 credits (~10 conversions)
  • Pro: $8 for 400 credits (~40 conversions, 50% savings!)
View full pricing →
Yes, after 6 months from purchase date.How it works:
  • Buy on Jan 1 → Expires Jul 1
  • Warnings at 7 days and 3 days before
  • After expiration: Credits unavailable
Reset expiration:
  • Buying new credits resets expiration date for ALL credits
  • No credits wasted if you buy before they expire!
Learn more →
Generally no, but exceptions for technical issues.Refund policy:
  • ❌ No refunds for unused credits (like gift cards)
  • ✅ Refunds for technical problems we can’t fix
  • ✅ Credits refunded if conversion fails due to error
Why no refunds:
  • Credits instantly usable
  • API costs incurred immediately
  • Digital goods policy
Recommendation:
  • Start with Starter Pack ($4) to test
  • Use HD Preview (2 credits) before converting
  • Contact support if issues occur
More details →
No! Credits are auto-refunded if conversion fails.How it works:
  1. You click “Convert to SVG” (10 credits deducted)
  2. Processing starts
  3. If it fails due to error:
    • Credits automatically refunded within 1 minute
    • Error message explains what went wrong
    • No credits lost!
Manual refunds (rare cases):
  • If auto-refund doesn’t work, contact support
  • Include timestamp and screenshot
  • We’ll manually refund within 24 hours
User errors (credits NOT refunded):
  • Wrong settings chosen
  • Unsatisfied with result
  • Changed mind after converting
→ Use HD Preview to avoid this!

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Technical Questions

Common causes and solutions:1. Selected node doesn’t have image fill
  • Make sure you selected a node with actual image content
  • Check fill panel—should show “Image” fill type
2. Image not fully loaded
  • Wait for image to load in Figma first
  • Large images may take time
3. Unsupported format
  • Only PNG/JPG supported
  • Not SVG, PDF, or video
4. Hidden or locked layer
  • Unlock layer
  • Make visible
Quick fix:
  1. Copy image
  2. Create rectangle (R)
  3. Paste as fill (Cmd/Ctrl + V)
  4. Select rectangle
  5. Try plugin again
Full troubleshooting →
Troubleshooting steps:1. Check internet connection
  • Plugin requires online access
  • Try loading a website to verify
2. Disable VPN/proxy
  • Some VPNs block plugin connections
  • Disable temporarily and retry
3. Update Figma
  • Make sure you’re on latest version
  • Desktop: Help → Check for Updates
  • Browser: Refresh page (Cmd/Ctrl + R)
4. Clear cache (Browser version)
  • Clear browser cache and cookies
  • Reload Figma
5. Restart Figma (Desktop version)
  • Completely quit Figma
  • Reopen and try again
Still not working? Contact support
Normal processing times:
PresetExpected Time
Logo5-10 seconds
Illustration10-20 seconds
Line Art15-25 seconds
High-Fidelity30-90 seconds
If longer than 2 minutes:Possible causes:
  • Very large/complex image
  • Slow internet connection
  • Server congestion (rare)
Solutions:
  1. Wait: High-Fidelity can take up to 90 seconds
  2. Check internet: Slow connection = slow processing
  3. Reduce complexity:
    • Lower Quality to Standard
    • Decrease Detail setting
    • Use smaller image
  4. Avoid High-Fidelity for testing
If stuck for 3+ minutes: Refresh plugin and try again. Contact support if persists.
This is a Detail setting issue.Problem: Detail set too high → preserves JPG artifacts and noiseSolution:
  1. Lower Detail slider (move left toward “Less”)
  2. Try Detail value of 30-40
  3. Use HD Preview (2 credits) to test
  4. Adjust until clean
Why it happens:
  • JPG compression creates noise
  • Scanned images have paper texture
  • Screenshots have artifacts
Preset recommendations:
  • Logo preset (Detail 30) - Aggressive noise removal
  • Illustration (Detail 50) - Balanced
  • Reduce manually if needed
Learn about Detail →
This is a Colors setting issue.Problem: Colors setting too low → color quantizationSolution:
  1. Increase Colors from dropdown
  2. Try 64 or 256 colors
  3. Or select Unlimited (0)
  4. Preview and compare
Why it happens:
  • Preset has color limit (e.g., Logo = 16 colors)
  • Algorithm reduces colors for simplification
  • Good for simple graphics, bad for complex ones
When to limit colors:
  • ✓ Simple logos (8-16 colors)
  • ✓ Icons (4-8 colors)
  • ✓ Clean illustrations (16-32)
When to increase:
  • Complex illustrations (64-256)
  • Photos (256 or Unlimited)
  • Gradients (256 or Unlimited)
Learn about Colors →
This is a Quality setting issue.Problem: Quality set too low → rough curvesSolution:
  1. Increase Quality slider
  2. Try High or Ultra
  3. Preview to see improvement
  4. Convert when satisfied
Why it happens:
  • Draft/Standard quality uses looser curve fitting
  • Faster processing, less precision
  • Noticeable when zoomed in
Quality guide:
  • Draft: Quick tests only
  • Standard: Daily use (good enough for most)
  • High: Print, large displays
  • Ultra: Maximum precision
Trade-off: Higher quality = larger files + slower processingLearn about Quality →

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Results & Editing

Your SVG is a native Figma vector! Use all normal Figma tools:Change colors:
  1. Double-click SVG to enter group
  2. Select individual shapes
  3. Change fill colors in right panel
Edit paths:
  1. Double-click shape to enter vector edit mode
  2. Drag anchor points
  3. Adjust bezier handles
  4. Add/delete points
Modify structure:
  • Boolean operations (Union, Subtract, Intersect)
  • Flatten overlapping shapes
  • Simplify complex paths
  • Create components
Full editing guide →
Yes! Convert as many times as you want.Workflow:
  1. Select original image again
  2. Adjust settings (try different preset or parameters)
  3. Preview (2 credits) or Convert (10 credits)
  4. Compare results
  5. Keep the best one
Cost: Each conversion costs credits (10 per SVG, 2 per preview)Tip: Use cheap previews (2 credits) to test multiple settings before final conversion!
Multiple strategies:1. Adjust settings before converting:
  • Lower Quality (Standard instead of Ultra)
  • Reduce Detail (fewer small shapes)
  • Limit Colors (16-32 instead of 256)
  • Avoid High-Fidelity preset
2. Simplify after converting:
  • Select SVG paths
  • Right-click → Simplify
  • Reduces anchor points
  • Smaller file, slightly less accurate
3. Flatten shapes:
  • Select SVG
  • Right-click → Flatten (Cmd/Ctrl + E)
  • Merges overlapping paths
  • Can reduce complexity
4. Use different preset:
  • Logo preset: Smallest files (5-50 KB)
  • Illustration: Medium (50-200 KB)
  • High-Fidelity: Largest (500 KB-2 MB)
Optimization guide →
Multiple export methods:Method 1: Copy SVG code
  1. Select your converted SVG
  2. Right-click → Copy/Paste → Copy as SVG
  3. Paste into code editor
  4. Use in HTML/CSS
Method 2: Export as file
  1. Select SVG
  2. Open Export panel (bottom right)
  3. Add export: SVG
  4. Click Export
  5. Save file
Method 3: Dev Mode (Figma)
  • Enable Dev Mode
  • Select SVG
  • Copy code from Inspect panel
Tip: Figma’s SVG export is optimized and clean—works great for web!

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Account & Security

Absolutely. We take privacy seriously.What we DON’T do:
  • ❌ Store your design files
  • ❌ Keep images after processing
  • ❌ Use your data for AI training
  • ❌ Share with third parties
  • ❌ Sell your data
What we DO:
  • ✓ Send image to Vectorizer.ai API (secure HTTPS)
  • ✓ Process immediately
  • ✓ Delete within seconds after conversion
  • ✓ Store only: User ID + credit balance
Data retention:
  • Images: Deleted immediately after conversion
  • User info: Figma ID + name (for credits)
  • No design files stored
Read full Privacy Policy →
No, never.
  • We use Vectorizer.ai’s API (they also don’t train on user data)
  • Your images are processed and immediately deleted
  • No data retention for ML/AI purposes
  • Guaranteed in our Privacy Policy
Vectorizer.ai’s policy (from their site):
  • No training on user uploads
  • Images deleted after processing
  • Privacy-first approach
You own your designs 100%.
No. Everything is private to your account.
  • Only you can see your converted SVGs
  • Credit balance is private
  • Conversion history not stored
  • No social/sharing features
Team accounts: If multiple people use same Figma account, they share credits and can see each other’s work (normal Figma behavior).

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Still Have Questions?

Troubleshooting

Detailed solutions for technical issues

Quick Start Guide

Step-by-step tutorial for first conversion

Contact Support

Email us at zouwenqiang678@gmail.com
Can’t find your question? Email us at zouwenqiang678@gmail.com